Payment Policy

Quoting

• SGSsupertext determines fees in line with the market for our services, the recommended rates by the professional organisations of which we are a member, the requirements of the project, and our own expenses. 

• If special research or knowledge of a foreign language are required, a higher-than-average fee will be charged for these skills. 

• Work that needs to be done by a tight deadline will be charged at a higher rate than usual.

• SGSsupertext and the client will negotiate the fee for every project on its own terms, and this could be an hourly or per word rate depending on the nature of the work and how it is supplied.

• The fee includes all time spent on the project, including travel time, telephonic conversations, meetings and correspondence.
   

Contracting

• Once a fee has been agreed to, we will draw up a Service Level Agreement between SGSsupertext and the client, to be signed by both parties, detailing the brief for the work and the payment terms. 
   

Payment 

• An invoice will be issued as per the terms of the contract, giving banking and SWIFT details. SGSsupertext is based in South Africa, so international banking regulations apply for clients outside South Africa.

• Invoices are payable within 30 days. Interest of 2% per month is payable if the payment is not made within 15 days of the payment due date. 
   

Cancellation

• If a project is cancelled within two weeks before it is meant to be delivered, or if there is a schedule change which SGSsupertext cannot meet, a cancellation fee is payable and all materials will be returned to the client; in addition, costs for software, research materials and travel incurred for the project will be reimbursed by the client.